Privacy Policy

Gigabits, LLC ("Gigabits", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://gigabitstech.com and when you interact with us through our services, including in-person, by phone, or via SMS/text.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you contact us, book a service, or drop off a device, we may collect:

• Full name

• Phone number

• Email address

• Mailing address (if applicable)

• Device details (make, model, serial number, issue description)

• Payment information (processed securely via third-party providers)

1.2 Automatically Collected Information

When you use our website, we may collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on our site

• Cookies and similar tracking technologies (see Section 6 below)

2. How We Use Your Information

We may use your information to:

• Provide and manage services (e.g., repairs, diagnostics, and follow-up)

• Communicate with you about your service status or order

• Send appointment or repair updates via SMS (if opted-in)

• Respond to inquiries or customer support requests

• Process payments and invoices

• Improve our website and service offerings

• Comply with legal or regulatory obligations

• We will never disclose any personal information such as Phone numbers and SMS consent with any third parties for marketing purposes.

3. SMS/Text Message Communications

By providing your mobile phone number, you consent to receive SMS/text message updates regarding your service or device status.

• You may opt out at any time by replying “STOPTXT” to any message.

• We do not sell or share your phone number with third-party marketers.

4. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

• Service providers: such as payment processors, shipping providers, and IT support partners

• Third-party vendors: where necessary for providing hardware or warranty services

• Legal authorities: when required by law, subpoena, or legal process

• Successors: if we merge, sell, or transfer part of our business

All third-party services are obligated to keep your information secure and only use it as required for service delivery.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purpose for which it was collected

• Comply with legal and regulatory obligations

• Resolve disputes or enforce agreements

You may request deletion of your data (see Section 8).

6. Cookies and Tracking Technologies

Our website may use cookies and similar tools to:

• Understand how visitors use our site

• Enhance user experience and performance

• Provide relevant content and offerings

You can manage or disable cookies through your browser settings, though some features of our website may not function properly without them.

7. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.

We encourage users to protect their own devices and be cautious when submitting personal information online.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you

• Correct or update your information

• Request deletion of your information

• Opt-out of marketing or SMS communications

To exercise your rights, please contact us at:
📧 Email: info@gigabitstech.com
📞 Phone: (912) 675-5779

9. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of the policy will be revised accordingly.
Continued use of our services or website after such changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Gigabits, LLC
📍 1011 Towne Center Blvd, STE 104, Pooler GA 31322
📧 Email: info@gigabitstech.com
📞 Phone: (912) 675-5779
🌐 Website: https://gigabitstech.com

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