Privacy Policy

Last updated: November 13, 2026

Gigabits, LLC (“Gigabits”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gigabitstech.com and when you interact with us through our services, including in person, by phone, via SMS/text, or through the software installed on your devices under a Computer Protection Plan.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you contact us, book a service, or drop off a device, we may collect:

• Full name
• Phone number
• Email address
• Mailing address (if applicable)
• Device details (make, model, serial number, issue description)
• Payment information (processed securely via third-party providers)

1.2 Automatically Collected Information

When you use our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Cookies and similar tracking technologies (see Section 7 below)

2. How We Use Your Information

We may use your information to:

• Provide and manage services (e.g., repairs, diagnostics, and follow-up)
• Communicate with you about your service status or order
• Send appointment or repair updates via SMS (if opted in)
• Respond to inquiries or customer support requests
• Process payments and invoices
• Improve our website and service offerings
• Comply with legal or regulatory obligations

We will never disclose any personal information, such as phone numbers and SMS consent, to any third parties for marketing purposes.

3. SMS/Text Message Communications

By providing your mobile phone number, you consent to receive SMS/text message updates regarding your service or device status.

• You may opt out at any time by replying “STOP” to any message.
• We do not sell or share your phone number with third-party marketers.

4. Computer Protection Plans: Device Data and AI

If you subscribe to a Computer Protection Plan, security and patch-management software (“Agents”) is installed on your enrolled devices. This section explains what that software collects and how it is used. It works together with Section 5 of our Terms and Conditions.

4.1 What the Agents Collect

• Device information: device name, manufacturer and model, operating system and version, hardware and storage details, and online status
• Software information: installed applications, versions, and missing or installed updates
• Security information: security settings, scan results, threats detected, blocked websites and downloads, and security events and alerts
• Network information: IP address and basic network connection details
• Suspicious items: information about, and in some cases copies of, files, processes, applications, or web addresses flagged as suspicious or malicious, which may be sent to our security providers for analysis

The Agents are not used to read your personal documents, emails, messages, or photos for any purpose other than detecting and responding to security threats.

4.2 How We Use It, Including Artificial Intelligence

We and our technology providers use this information to protect your devices: to detect and block threats, find and fix vulnerabilities, install updates, calculate your security score, show your PC Health dashboard, and provide support. Automated systems, including artificial intelligence and machine learning, analyze this information and may take protective actions automatically, under the oversight of Gigabits technicians. We may also use de-identified or aggregated information to improve our services.

4.3 Who We Share It With

We share this information only with the security, patch-management, and infrastructure providers that help us deliver the Plans, and they may process it only to provide those services to us. We do not sell it and do not share it for advertising.

4.4 Retention and Your Choices

We keep Plan device data while your Plan is active and for a reasonable period afterward for support, security, billing, and legal purposes, after which it is deleted or de-identified. Our providers may keep security logs according to their own retention schedules. You can stop collection at any time by canceling your Plan; the Agents are then removed or disabled.

5. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

• Service providers: such as payment processors, shipping providers, and IT support partners
• Third-party vendors: where necessary for providing hardware or warranty services
• Legal authorities: when required by law, subpoena, or legal process
• Successors: if we merge, sell, or transfer part of our business

All third-party services are obligated to keep your information secure and only use it as required for service delivery.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purpose for which it was collected
• Comply with legal and regulatory obligations
• Resolve disputes or enforce agreements

You may request deletion of your data (see Section 9).

7. Cookies and Tracking Technologies

Our website may use cookies and similar tools to:

• Understand how visitors use our site
• Enhance user experience and performance
• Provide relevant content and offerings

You can manage or disable cookies through your browser settings, though some features of our website may not function properly without them.

8. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.

We encourage users to protect their own devices and be cautious when submitting personal information online.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you
• Correct or update your information
• Request deletion of your information
• Opt out of marketing or SMS communications

To exercise your rights, please contact us at:
Email: info@gigabitstech.com
Phone: (912) 675-5779

10. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of the policy will be revised accordingly.

Continued use of our services or website after such changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

See also our Terms and Conditions.