Terms and Conditions

Last updated: November 13, 2026

Welcome to Gigabits, LLC (“Gigabits”, “we”, “us”, or “our”). By accessing or using our website gigabitstech.com, purchasing products or services, subscribing to a Computer Protection Plan, or engaging in any business with us, you agree to the following terms and conditions. Please read them carefully.

Managed IT services and Custom plans are provided under a separate written Master Services Agreement (MSA) signed with each client. For those services, the MSA governs, and if these Terms conflict with an MSA, the MSA controls.

1. Warranty Terms

1.1 Labor Warranty: 7 Days

All work performed by Gigabits is covered under a labor-only 7-day warranty, starting from the date listed on your invoice.

If the same issue reoccurs within this period, we will re-service the issue at no labor charge. However, charges will apply for any new or additional parts required.

Exclusions: the labor warranty does not cover:

• Software faults
• Viruses or malware
• User errors

1.2 Hardware Warranty: 30 Days Return-to-Shop

New hardware purchased from Gigabits comes with a 30-day return-to-shop manufacturer’s warranty. After 30 days, customers must contact the manufacturer directly for warranty claims.

Please note:

• Some hardware, software, and components may be third-party products.
• Manufacturer warranties may vary in coverage and duration.

1.3 Non-Warranty Repairs

We strive to complete repairs within a few days, depending on parts availability. All parts used for non-warranty repairs are manufacturer-supplied, unless otherwise requested by the customer.

1.4 Warranty Exclusions

The following are not covered under any warranty:

• Accidental damage (e.g., liquid spills, drops, or physical damage)
• Cabinet or component breakage due to misuse
• Damage from power surges or spikes (e.g., electrical, telecom lines)
• Environmental causes: rust, corrosion, voltage or amperage fluctuations
• Acts of God: fire, flood, earthquake, storms, or theft
• War or terrorism-related events
• Equipment with warranty stickers removed, broken, or tampered with
• Failures caused by inadequate maintenance or “fair wear and tear”
• Incompatibility-related issues or user-induced errors

2. Payment Terms

• Full payment is due upon completion of services.
• A deposit is required to cover diagnostic time for computer and console repair services. This deposit is non-refundable; however, if you choose not to proceed with the recommended repair, no additional service fee will be charged.
• Mail-in repairs for computers and game consoles require a $75 non-refundable deposit to cover diagnostic time. If you approve the repair quote, the full $75 is applied to your repair cost. If you decline the repair, no additional service fee will be charged, and Gigabits will return your device at no charge, unless you have chosen to abandon it as described in Section 3.
• For any service requiring replacement parts, full payment for parts is required prior to ordering and installation.
• Accounts unpaid after 14 days from the invoice date will incur a 5% late fee per week of delinquency, or the maximum allowed by law.
• If collection is required, the client is responsible for all associated fees (legal, administrative, etc.).
• Gigabits may, at its sole discretion, waive or reduce fees in individual cases.

3. Abandonment of Property

Gigabits will make reasonable efforts to contact customers for pickup of their property. If a customer fails to retrieve their device or equipment within 90 days from the original drop-off date, they agree to relinquish ownership of said property to Gigabits, LLC.

We reserve the right to sell, recycle, or dispose of abandoned property to recover any unpaid service costs.

A customer may also choose to abandon their device at any time by giving Gigabits written consent, including by email or text message, to keep, recycle, or dispose of it. Once Gigabits receives this written consent, ownership of the device transfers to Gigabits, LLC, and Gigabits is no longer responsible for returning or shipping the device, including return shipping for mail-in repairs.

4. SMS/Text Communications

4.1 SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

4.2 Types of SMS Communications

If you have consented to receive text messages from Gigabits, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable)

Example: “Hi [Customer Name], this is [Technician Name] with Gigabits, I’m reaching out with an update on your computer and quote to repair, so when you have a chance please reply or give us a call at (912) 675-5779. Reply STOP to opt out of SMS messaging at any time.”

4.3 Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 2 SMS messages per week regarding your appointments or account status.

4.4 Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

4.5 Opt-In Method

You may opt in to receive SMS messages from Gigabits by submitting an online form.

4.6 Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

4.7 Help

If you are experiencing any issues, you can reply with the keyword HELP, or contact us directly at (912) 675-5779 or info@gigabitstech.com.

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

4.8 Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.

5. Computer Protection Plans

This section applies to our Core and Premium Computer Protection Plans (“Plans”) and the security, monitoring, and patch-management services delivered under them (the “Protection Services”). It applies in addition to the rest of these Terms. If this section conflicts with another section, this section controls for the Plans.

5.1 Eligibility and Consumer Use

• You must be at least 18 years old to subscribe.
• Plans are for personal and household computers only. They are not intended for, and may not be used by, businesses or organizations subject to regulatory, contractual, or compliance requirements (for example CJIS, HIPAA, PCI-DSS, CMMC, FINRA, or SOX). Those organizations need a separately quoted Custom plan, which is governed by our written Master Services Agreement rather than this Section 5.
• You may only enroll computers and mobile devices that you own or are legally authorized to manage. You confirm that you have the authority to consent, on behalf of every person who uses an enrolled device, to the monitoring described below, and that you will tell them the device is protected and monitored.

5.2 Consent to Software Installation, Monitoring, and AI-Assisted Management

By subscribing, you expressly authorize and consent to the following on each enrolled device:

• Software installation. Gigabits will install, and keep installed, security and patch-management software (“Agents”) provided by Gigabits and its third-party technology providers.
• Continuous monitoring. The Agents run in the background at all times and collect device and security information, such as device name, hardware and operating-system details, installed software and update status, security settings, security events and alerts, network connection information, and information about files, websites, processes, and applications that are flagged as suspicious or malicious.
• Artificial intelligence and automated decision-making. Automated systems, including artificial intelligence and machine learning, analyze this information to detect threats, assess risk, prioritize issues, and recommend or carry out fixes.
• Automated actions without asking first. To protect you, the Protection Services may take action automatically and without prior notice, including: blocking, quarantining, or deleting files and applications identified as malicious or suspicious; blocking websites, downloads, and network connections; installing operating-system and third-party application updates; changing security settings; prompting for or scheduling restarts; restoring files after a ransomware attack; and, on Premium, isolating a device from the internet.
• File analysis by security providers. Suspicious files and related data may be uploaded to our security providers’ systems for analysis.
• Human oversight. Gigabits technicians oversee the Protection Services and may review alerts and the information described above to investigate and respond to issues. Remote-control sessions (where a technician sees or controls your screen) start only with your permission, except that Premium emergency isolation of a device may occur without prior notice to contain an active threat.

We use the information collected through the Protection Services only to provide, secure, support, and improve the Protection Services, as described in our Privacy Policy. We do not sell it, and we do not use the Agents to read your personal documents, emails, messages, or photos for any purpose other than detecting and responding to security threats.

If you do not want your devices monitored or managed in this way, including by artificial intelligence, do not subscribe. You may withdraw your consent at any time by canceling your Plan. Monitoring and automated actions stop once the Agents are removed after your Plan ends.

5.3 Your Responsibilities

• Back up your data. You are solely responsible for keeping current, separate backups of your files. The Protection Services are not a backup service, and ransomware file rollback may not recover every file.
• Keep enrolled devices powered on and connected to the internet regularly so they can receive protection and updates.
• Use only properly licensed operating systems and software, and keep devices within manufacturer support where possible.
• Do not disable, remove, or interfere with the Agents, and tell us before installing other security software, which can conflict with the Protection Services.
• Keep your account details, passwords, and contact information accurate, and tell us promptly if you notice anything unusual.
• Follow reasonable instructions from Gigabits, such as restarting a device to finish installing updates.

5.4 Automated Updates and Actions

Updates and automated security actions are performed to protect you, but they can occasionally cause problems, including software incompatibility, changes in how programs behave, unexpected restarts, loss of unsaved work, or a legitimate file or program being blocked or quarantined by mistake (a “false positive”). We will make reasonable efforts to help restore affected software or files when you tell us. To the maximum extent permitted by law, Gigabits is not responsible for losses resulting from updates or automated actions performed as part of the Protection Services.

5.5 No Guarantee of Security

No security product or service can prevent every threat. Artificial intelligence and automated systems can make mistakes, miss threats, or produce inaccurate results, and security scores, grades, and dashboard information are estimates. Gigabits does not guarantee that enrolled devices will be free of malware, ransomware, data loss, unauthorized access, fraud, or scams, or that the Protection Services will be uninterrupted or error-free. You remain responsible for safe online practices.

5.6 Third-Party Providers

The Protection Services rely on software and services from third-party providers. Their availability, features, and performance are outside our full control. We may change providers or features at any time, as long as the overall level of protection described for your Plan is not materially reduced. Third-party software may also be subject to the provider’s own license terms.

5.7 Mobile Security App (Premium)

Where included with your Plan, the mobile security app is provided for devices you own or are authorized to manage, and is subject to the same consent, responsibilities, and limitations in this section.

5.8 Billing, Renewal, and Cancellation

• Plans are billed monthly in advance and renew automatically each month until canceled.
• You can cancel anytime from your account at gigabitstech.com or by contacting us. Cancellation takes effect at the end of your current billing period, and protection continues until then.
• Payments are non-refundable, and we do not provide refunds or credits for partial months, except where required by law.
• We may change Plan prices or features with at least 30 days’ notice by email. If you do not agree, you may cancel before the change takes effect.
• Changing the number of covered computers or switching Plans may require canceling your current Plan and purchasing a new one.

5.9 Suspension and Termination

We may suspend or end the Protection Services if payment fails, if a device or account is used for unlawful or abusive activity, if you interfere with the Agents, or if continuing would create a security or legal risk. When your Plan ends for any reason, we will remove or disable the Agents remotely where possible; otherwise you agree to uninstall them, and we can help.

5.10 Member Pricing

Member pricing on computer repairs and in-shop service is included with Premium Plans only, while the Plan is active and paid. Hardware repair or replacement, new-computer setup, and data transfer are separate projects, quoted up front. Sections 1 through 3 of these Terms apply to that work.

5.11 Disclaimer of Warranties for Plans

To the maximum extent permitted by law, the Protection Services are provided “as is” and “as available,” and Gigabits disclaims all other warranties for the Protection Services, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you.

5.12 Limitation of Liability for Plans

In addition to Section 6, to the maximum extent permitted by law, Gigabits and its owners, employees, and providers are not liable for unauthorized access to your devices, accounts, or data; losses from malware, ransomware, fraud, or scams; or losses resulting from updates, automated actions, or artificial-intelligence analysis performed as part of the Protection Services. Gigabits’ total liability for any claim relating to the Protection Services is limited to the amount you paid for your Plan in the three (3) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

5.13 Indemnification

You agree to indemnify and hold harmless Gigabits from claims, losses, and expenses (including reasonable attorneys’ fees) arising from your breach of this Section 5, your misuse of the Protection Services, or your enrollment of a device you do not own or are not authorized to manage, including claims by other users of that device.

5.14 Governing Law and Disputes for Plans

This Section 5 and any dispute about the Plans are governed by the laws of the State of Georgia, without regard to its conflict-of-law rules, and will be brought in the state or federal courts located in Chatham County, Georgia, unless applicable law requires otherwise. Before filing a claim, you agree to contact us first so we can try to resolve the issue informally.

5.15 Changes to Plan Terms

For active subscribers, we will give at least 30 days’ notice by email of material changes to this Section 5 or to Plan pricing, and you may cancel before they take effect. If any part of this Section 5 is found unenforceable, the rest remains in effect.

6. Limitation of Liability

To the maximum extent permitted by law, Gigabits shall not be liable for any:

• Indirect, incidental, or consequential damages
• Data loss, profit loss, or business interruption
• Unauthorized access to your devices or data

Clients are advised to back up data prior to service. Gigabits is not responsible for data loss or corruption.

7. Modifications to Terms

Gigabits reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the revised terms. For Computer Protection Plans, see Section 5.15.

8. Contact Information

If you have any questions regarding these Terms and Conditions, you may contact us at:

By using our services, subscribing to a Computer Protection Plan, or submitting your device to us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.